Privacy Policy

We Sing Your Gift (WSYG) Privacy Policy

We Sing Your Gift (WSYG) is committed to protecting the privacy of our clients. This policy outlines how we collect, use, and protect the personal information you share with us to create your personalized song gifts. As a company registered in Alberta, Canada, we adhere to the principles of the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta’s Personal Information Protection Act (PIPA).

1.Information We Collect

We collect personal information necessary to process your request, create your personalized song, process payment, and deliver your product. This may include:

• • Contact and Order Information:
    • Full Name
    • Email Address
    • Phone Number (optional)
    • Mailing/Billing Address (for payment verification and record-keeping)

• Payment Information: Credit card details or other payment information (processed by a secure third-party payment processor, not stored directly by WSYG).
• Song-Specific Content: Details, stories, names, dates, and other personal facts about the recipient and/or the occasion, as provided by you in your creative brief. 
• Website Usage Data: Information about your interaction with our website (e.g., IP address, browser type, pages visited) collected through cookies and analytics tools.

2. How We Use Your Information

WSYG uses the collected information for the following specific purposes:

• To Fulfill Your Order: To process your request, write and produce the personalized song, and deliver the final digital product to you.
• For Communication: To communicate with you regarding your order status, clarify song details, send proofs, and provide customer support.
• To Process Payment: To securely process your payment for the product and maintain transactional records.
• For Marketing (Only with Consent): To send you updates, promotions, or information about future services, but only if you have explicitly consented (“opted-in”) to receive such communications.
• To Improve Services: To analyze website usage and client feedback to enhance our products and services.

3. Consent

By submitting an order and providing your personal details and song-specific content, you consent to the collection and use of your information as described in this policy.

• You confirm that you have the necessary permission to share any personal information about a third party (the song recipient) that you provide to WSYG.
• If we need to use your personal information for a new purpose not covered by this policy, we will seek your consent first.

 

4.Data Storage, Security, and Retention

• Security: Your personal information is stored securely. WSYG implements appropriate administrative, technical, and physical safeguards to protect your data against unauthorized access, disclosure, alteration, or destruction.
• Payment Security: We do not store sensitive payment information (like full credit card numbers). All payment processing is handled by secure, PCI-compliant third-party providers (e.g., Stripe, PayPal).
• Retention: We retain your personal information, including the song-specific content you provided, for as long as necessary to fulfill the purposes outlined in this policy, typically to complete the order and maintain a record for future reference or customer service. We retain payment records for the period required by law (e.g., tax purposes). 

 

5. Disclosure of Information

WSYG will not sell, rent, or trade your personal information. We will only disclose your information:

• To Our Team: To our songwriters, musicians, and administrative staff who require the information to create and deliver your song. These individuals are bound by confidentiality obligations.
• To Payment Processors: To secure third-party payment processors to complete your transaction.
• As Required by Law: If legally compelled to do so by court order or government authority. 

 

6. Your Privacy Rights

Under Canadian and Alberta law, you have the right to:

• Access your personal information held by WSYG.
• Request corrections to your data if you believe it is inaccurate or incomplete.
• Withdraw your consent at any time (subject to contractual or legal restrictions), though this may affect our ability to fulfill your order.
• Opt-out of receiving marketing or promotional emails from us.

To exercise any of these rights, please contact our Privacy Officer using the details below.

• Changes to This Policy

WSYG may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post any changes on our website and update the “Last Revised” date at the bottom of the policy. We encourage you to review it regularly.

• Contact Us (Privacy Officer)

If you have any questions, concerns, or requests regarding this policy or our privacy practices, please contact our Privacy Officer:

Email: hello@wesingyourgift.com 

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.